Frequently Asked Questions

Everything you need to know about shopping with OddBalls.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the domestic region, while international orders may take 7-14 business days depending on customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, underwear cannot be returned unless the packaging remains sealed.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it against our chart, as our fits can vary between slim and relaxed styles.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I track my order?

Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress.

Are your products ethically sourced?

Absolutely. We partner only with manufacturers who adhere to strict fair labor practices and environmental standards to ensure our fashion is both high-quality and responsible.